Add your products to the cart, check their contents and your details, then confirm: confirming implies payment for the order. A confirmation is sent to you by email straight away.
Write to us straight away at colis@bylouys.com with your order number: as long as the parcel hasn't been dispatched, we'll do our best to adjust it. Once shipped, our return policy applies.
Payment is made using the methods offered when confirming your order, via our partner payment providers. Your banking details never pass through us.
You receive an email confirmation as soon as you confirm your order, and you can then track it from your customer account at account.bylouys.com. For any question about a parcel in transit, write to colis@bylouys.com, stating your order number.
Allow for standard delivery within 4 working days in mainland France. Find the full details in our shipping policy.
At the moment, we only deliver within France: mainland and overseas, via Colissimo at a rate calculated by weight. Wines, meanwhile, only travel within mainland France.
In mainland France, allow for €7.90 up to €39.99 of purchase, €6.90 from €40 to €58.99, then €5.90 from €59 to €84.99. From €85 of purchase, delivery is free.
Check the condition of the parcel and products as soon as you receive them, then contact us promptly at contact@bylouys.com. Keep the parcel, packaging and affected products, and attach your order number along with clear photos of the parcel, the label and the products.
You have 14 days from receiving your order to withdraw, then a further 14 days to send the products back to us. Full details are in our return policy.
Simply let us know your decision by email at contact@bylouys.com, with no need to justify it. You then have 14 days to return the products to us.
Yes, direct return costs remain your responsibility, unless the law states otherwise or we agree to cover them. Feel free to write to us if you're unsure about your situation.
We refund you, including standard delivery costs, no later than 14 days after being informed of your withdrawal. This refund may be delayed until we receive the returned products or proof that they have been shipped.
Some come directly from Domaine Demol, on the Valensole plateau, where our family has been farming the land for several generations. For the rest, we go out into the field to find producers we know and trust.
Every product is tasted by Aurélie before it's sold: anything that doesn't taste as promised never joins our selection. When the estate's production isn't enough, we go out into the field to find a producer whose working methods we consider respectable.
Yes, every product is tasted by Aurélie before being offered in store. Anything that doesn't live up to its taste promise is never put on sale.
Certified products are marked on their product page with the European organic logo.
Yes, our custom gift box lets you put together a selection to your taste, to give as a gift or to treat yourself. You'll find it directly in our online shop.
Go to your customer account at account.bylouys.com and let yourself be guided: a login code is sent to you by email, with no password to remember.
No need to worry: logging in to your customer account is done via a code sent by email, so there's no password to recover. Simply request a new code at account.bylouys.com.
Log in to your customer account at account.bylouys.com to update your details. If you run into any trouble, write to us at contact@bylouys.com.
Your order history can be viewed at any time from your customer account at account.bylouys.com.
Payment is made using the methods offered when confirming your order, via our partner payment providers. Your banking details never pass through us.
Yes: your banking details are entered directly with our partner payment providers, never with us. We never have access to your confidential banking information.
Instalment payment options, when available, are offered directly when you confirm your order. The simplest way is to check what options are available to you at checkout.
Write to us at colis@bylouys.com, stating your order number, and we'll be happy to send you your invoice.
